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- Safety Concerns and Privacy Policy
- Legality of Gambling
- Game Fairness and Odds
- Getting Started
- Purchase Credits and Payouts
- Technical Issues
- What are the recommended minimum system specifications?
- I try to login but I can't connect to the casino server. What is the problem?
- Do I have to call overseas to play at your casino?
- I press deal and the card is dealt but does not flip over?
- I was in the middle of a game and I lost the connection, what happened to the game?
- Password and Account Info
- Customer Support Team
Safety Concerns and Privacy Policy
- How secure is it to give my credit card over the Internet?
It is extremely secure to send your credit card over the Internet. Our casino uses state-of-the-art encryption in our software, which is virtually impossible to crack. Banks use encryption software for all their transactions over the Internet.
- Is my real name available for other players to see?
We will never expose any of your personal information to other players - your privacy is guaranteed.
- Do you sell lists of players to third parties for promotional or other purposes?
Our Customer Information Policy pledges that any details disclosed by the player will not be sold or distributed to a third party. You can rest assured that no one will annoy you with any form of solicitation.
- Can other players access my account?
The system is password protected, this authenticates the player's identity before any restricted operations can be accessed. You and our support team are the only ones with access to your account. Do not reveal your user name or password to anybody.
Legality of Gambling
- If I am from Canada, can I play in your casino?
You will not be able to play using Real Money because our casino is void in Canada. However, you are welcome to play off-line for fun. If you still try to purchase credits we will cancel your purchase request.
- Is it legal to play in your Internet casino from my country?
Laws vary from jurisdiction to jurisdiction. We cannot be responsible for the laws in your location. Please contact your local authorities for up to date information on the legality of Internet gaming in your jurisdiction.
Game Fairness and Odds
- What are the odds of the games?
Our Casino offers the same odds to those found in Las Vegas. Our extensive selection of video poker games offer up to 99% paybacks.
- How can I be sure the games are fair?
All software has met strict criteria to guarantee fairness for our users. In addition each individual game (hand, spin, etc.) is recorded in the Casino Server and is easily accessed by our Customer Support Team at your request.
Getting Started
- Simple Download and Installation instructions:
- Click on any one of the Download links on our website to download our FREE software for MS Windows 95, 98, ME, NT, 2000 and XP.
- At the prompt, select “Save”. Please make sure that you remember the name of the file and where you are saving it.
- When the file has been downloaded, double click on its icon.
- Follow the instructions on the screen.
- After the installation is completed, an icon of our casino will appear on your desktop. Our casino will also be included in your Programs group in the Start menu.
- Start our casino and enjoy!
- How do I register?
You can register directly from the casino software.
To register from the casino software:
- Click on the "Real Play" button.
- Click on "Register Now" to load the registration form.
Or, to register from within a Free Mode game:
- click on the "Bank" button
- Click on "Play for Real Money Now"
- Click on "Register Now" to load the registration form
- How do I purchase Credits to play for real?
To purchase credits or chips from the casino software, click on any bank button.
- Choose your payment method.
- Fill out the casino credit form.
- Click on "OK" and Good Luck!
- Can I play the games for free?
Yes. You are welcome to try our games with no obligations for as long as you wish. When you are ready to play for real, simply register to open a real account.
- How do I get free credits?
From the casino software, click on "Free Play"
- Enter the amount of Free Play chips you wish to play with.
- Click on "OK" and enjoy!
- How can I be assured of a fast customer support response?
Our Support team work around the clock to ensure that response times are kept to a minimum. However due to the volume of inquiries that the support team receives on a daily basis there are a number of things you can do to ensure that your email is dealt with quickly and efficiently. All emails should include your user name and a confirmation of the casino which you are referring to. If you specify the problem that you are having including details of the date, time, game you were playing or any error message that you received, this will help our team pinpoint any issues you may have had and resolve them as soon as possible. The more information we receive, the more quickly we can help you.
Purchase Credits and Payouts
- How do I purchase credits to play for real?
To purchase credits or chips from the casino software, click on any bank button.
- Choose your payment method.
- Fill out the Casino Credit form.
- Click on "OK" and Good Luck!
To purchase credits or chips from the casino software, click on any bank button.
- Credit Card
- FirePay
- NETeller
- NETeller InstaCash
- Western Union
- Citadel
- Moneybookers
- PrePaid ATM
- ensurePay
- MoneyGram
- How do I collect my winnings?
For purchases made by NETeller, Firepay, Moneybookers and PrePaid ATM, we will be able to credit your entire winning back to your NETeller, Firepay, Moneybookers or PrePaid ATM account. For purchases made by Credit Card, Western Union, Citadel, ensurePay and MoneyGram, winnings will be paid by USD cheques or Euro Bank Drafts. Please make sure that you give us your complete, correct address and name information when you purchase credits. The speed of delivery for winning checks and bank drafts will vary depending on the mail service in your location.
- General cashouts: How long does it take? How do i receive my winnings?
Our casino processes all payouts on a daily basis. Payouts will be sent to players according to the payment methods used to buy chips. Our Processing time is 3 days, delivery will then depend on the method we use to refund you, and your location. All winnings are subject to our fraud prevention measures. Please visit the security section of our site to be aware of these.
- Reverse cashouts: I have cashed out and want to return the money to my Casino account, is this possible?
In order to reverse a cashout simply email support stating your request including the User ID, Casino Name, date and amount of the cashout you wish to be reversed.
Please note that requests for reversals should be sent within 24hrs of your cashout to guarantee their successful reversal.
Please note **Cashouts can only be reversed in their full amount**
- Am I required to pay taxes on my winnings?
Rules for taxation on casino winnings vary from country to country. You are responsible for checking with your local tax authorities to determine if you are required to pay taxes on winnings received from our casinos.
Technical Issues
- What are the recommended minimum system specifications?
The system requirements are as follows:
- IBM PC-compatible computer
- Windows 95/98/ME or NT/2000/XP
- Pentium 100 MHz
- 16 megabytes of RAM
- 16-bit color video card (800x600 resolution mode)
- VGA screen
- 20 megabytes of hard drive space
- I try to login but I can't connect to the casino server. What is the problem?
Make sure to write your User Name and Password properly. If you forgot your password, click here Make sure your computer is connected to the Internet. To test your Internet connection, start your preferred browser (ex: Netscape or Internet Explorer) and try to visit any website (ex: www.yahoo.com). Please Note that all User IDs and Passwords are case sensitive and need to be entered exactly as when you registered. As well, please be aware as to whether or not your ability to connect to our servers may be being affected by a Firewall, or any other security measures which may be implemented on your computer, or the server which your computer receives its Internet connection from. If you are connected to the Internet and you still can’t login to our Casino Server, please contact our Customer Support Team stating the casino that you were attempting to connect to and the exact error message that you received.
- Do I have to call overseas to play at your casino?
You do NOT need to call overseas to play in our casino. All you need to do is connect to the Internet in the way you usually do to browse the web. We guarantee that you won't receive any hidden telephone charges as a result of playing in our casino.
- I press deal and the card is dealt but does not flip over?
This problem is caused by excessive Internet traffic. If traffic is too busy, the signal from the server will not be relayed to your software. In such a case, the card will not turn over because it has not received the message telling it what card was dealt. If you close the program, you will be refreshed to the last known position.
- I was in the middle of a game and I lost the connection, what happened to the game?
We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere between your computer and our server.
Our server always records the game results, regardless, even if the connection was lost between your computer and our server, the game results will be accurately recorded and the results will be reflected in your account balance the next time you login.
Password and Account Info
- How can I change my "Account Info"?
In order for you to change or Update your account information simply log into our casino and then click on the "My Account" menu. Next click on the "View/change my account details" you will be able to update your mailing address and e-mail address.
For security reason you are unable to change your name in the database. If you have changed your name we suggest that you inform support and register another account with the casino.
To update your Credit Card details please go to the "banking" menu and under the Credit Card section click on the "view/modify" option.
- How can I change my Password?
From the software, in Real Play mode:
- Click on «My Account» from the top menu.
- Select "Change Password".
- Enter your OLD password.
- Enter your NEW password.
- Re-enter your NEW password to confirm.
- Click OK.
- How can I view my Account Information?
From the software, in Real Play mode:
- Click on "My Account" from the top menu
- Select "View Account Info"
Customer Support Team
- How do I contact the Customer Support Team?
You can e-mail your questions to our Customer Support Team at support@gamblingfederation.com.
